الوصف الوظيفي
Managing the Restaurant’s Call Center which accepts the orders from the aggregators and phone in order.
Take the initiative to guide new call center recruits to meet the company’s set goals.
Establish routine goals for the call center team to meet daily objectives.
Compile call center statistics for the purpose of consumer evaluation and assist the top management with crucial decisions.
Check the overall efficiency of the call center agents by examining important metrics.
Train and help call center agents and associates to handle daily tasks with utmost proficiency.
Process hourly/daily/weekly/monthly sales lead reports for submission to management.
المهارات
Bilingual (proficient in both English & Arabic in speaking and writing)
Professional call center individual with experience in managing a tele sales team.
Well-versed in understanding different parameters associated with consumer services like interaction and engagement.
Remarkable command of managing various activities by adhering to strict deadlines and rules.
Fluent in interacting with the customers and colleagues using appropriate professional terms and jargon.
Good understanding of customer service KPIs and techniques for their accurate evaluation.
Proficient in MS Office and call center equipment/software programs.
تفاصيل الوظيفة
منطقة الوظيفة الكويت
قطاع الشركة المطاعم وخدمات الطعام
طبيعة عمل الشركة غير محدد
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 5 الحد الأقصى: 8
نسخة للطباعة 
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