Customer Relations Officer
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الوصف الوظيفي ● Build relationships with clients ● Address clients’ needs and concerns efficiently and effectively ● Follow and Research clients’ business needs ● Conduct final checks at the day of the event (e.g., tables, technology) to ensure everything meets standards ● Ensure clients adhere to contract terms & conditions ● Evaluate events through client’s feedback and make the necessary changes ● Conduct research to evaluate competition and retain clients ● Collaborate with internal teams (e.g., accounting, management) to address clients’ needs ● Manage correspondence with Management, clients and collaborators ● Ensure the inventory list and technical equipment are functional and up to date ● Handle incoming walk-in clients, phone calls, appointments and messages ● Provide monthly and annually based reports on the venues ● Proofread and edit contracts, agreements & other correspondences ● Conduct client satisfaction surveys المهارات ● Proficient in Arabic & English ● Preferably background in customer service; industry knowledge is a plus ● Proficient in MS Office and Excel ● A customer-oriented attitude ● Excellent communication and negotiation skills ● Problem solving attitude ● Ability to work well within a team ● Preferably BSc/BA in Business Administration, Marketing or a related field تفاصيل الوظيفة https://www.bayt.com/ar/kuwait/jobs/customer-relations-officer-4671457/ |
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