الوصف الوظيفي
Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction
Create better modes of operations to make customer service easier for both team members and customers
Make provision for a change of mode of operation when the existing one isn’t yielding maximum results
Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes
Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their lose ends. Also, take disciplinary measures against any team members whom is found wanting
Provide assistance to team members whom are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching
Ensure that all equipment and appliances needed by the customer team members are available and in good condition to enable smooth flow of operations and customer satisfactions
Step in to attend to customers that are proving difficult to team members and resolve their complaints
Delegate different customer service duties to team members to ensure a faster and smoother flow of operation through division of labor
Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards
المهارات
Showcase good leadership skills to carry team members along
Excellent skills for communicating and relating with both staff members and customers
Good interpersonal skills to create a cordial relationship with team members
Ability to multitask
Have good temperate to handle disputes and emergencies
Must be result oriented.
تفاصيل الوظيفة
منطقة الوظيفة الكويت
قطاع الشركة الخدمات المالية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
منطقة الإقامة الكويت
الجنسية الدول العربية
نسخة للطباعة 
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