الوصف الوظيفي
Prompt response to customer inquiries via email, WhatsApp and phone calls.
Conducting outgoing calls and surveys for service quality purposes.
Building and maintaining profitable relationships with key customers.
Keeping customers updated on the latest products in order to increase sales.
Expanding the customer base by upselling and cross-selling.
Manage the CRM system and conduct business reviews using CRM programs.
Receiving customer complaints via phone, email & WhatsApp. This also entails answering incoming customer calls regarding payment issues, product problems, service questions, and general customer concerns.
Escalating to Customer Service Manager (CSM) any serious complaints that customer service specialist (CSS) is not equipped to deal with.
Identifying common problems and provide possible suggestions for improvement, wherever possible.
Attending workshops and meetings as required.
Working with the direct manager on improving unit’s policy & procedure.
Update customer information in the customer service database as at when due
Suggest solutions when a product has a manufacture defect.
Maintaining a polite, helpful, and professional manner at all times.
Respecting client confidentiality at all times.
Any other tasks requested by direct manager or management
المهارات
TO BE ABLE TO WORK NIGHT SHIFTS
Customer service skills and experience are a must
Diploma or Bachelor degree, Bachelor degree is preferred.
Fluent in English and Arabic is a must.
Ability to manage time limits. He/she should have the ability to beat deadlines or work within time constraints
A positive attitude and the ability to build relationships with clients.
The flexibility to work irregular hours, when required.
تفاصيل الوظيفة
منطقة الوظيفة الكويت
قطاع الشركة البيع بالتجزئة وبالجملة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
منطقة الإقامة الكويت
الجنس ذكر
الجنسية الدول العربية
https://www.bayt.com/ar/kuwait/jobs/customer-service-representative-4663830/
نسخة للطباعة 
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