Customer Service Officer

الوصف الوظيفي
Main Resposibilities:

· Meet and Greet Customers in the warmest possible way.

· Receive & Respond customer service inquiries.

· Educate customers on deals & promote company’s brochures for customers.

· Update details for personal and business clients, such as name and address details.

· Provide pricing and delivery information to customers

· Perform verification of customers

· Resolve complaints through phone, email, or social media.

· Reach out to customers via phone call; verifying information regarding their account.

· Assist with placement of orders, refunds, or necessary exchanges.

· Provide advice on company information, Close out or open call records

· Collaborate with the customer service manager to ensure that proper customer service is being delivered

المهارات

Skills: Administrative Writing Skills, Reporting Skills, Scheduling, Microsoft Office Skills, Professionalism, Confidentiality, Organization, Travel Logistics, Typing, Verbal Communication

Diploma with minimum of 2-3 years’ experience.

Fluent in English (Oral and written). Arabic is a plus.

Have a warm & pleasing personality.

تفاصيل الوظيفة
منطقة الوظيفة الكويت
قطاع الشركة السلامة والبيئة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 1 الحد الأقصى: 4
منطقة الإقامة الكويت

https://www.bayt.com/ar/kuwait/jobs/customer-service-officer-4607476/