الوصف الوظيفي
Prepare and deliver presentations/training sessions to a variety of audiences, in relation to complaints and methods to gain Customer and Service Provider feedback.
Use findings from analysis of trends in complaints to mentor healthcare professionals and departments to develop appropriate service action plans and utilize performance measurement to improve patient/customer outcomes.
Consult, collaborate, and cooperate with colleagues, peers, supervisors, and other health care providers in a professional manner to improve the quality, effectiveness and efficiency of patient care.
Educate healthcare professionals and employees on the varied ways to humanize a patient’s experience based on feedback from individual patients and their families.
Coach and delivers training for all staff and physicians on how to improve the patient experience
Provide consultation on the development of new and revision of existing policies with the view of the patient and family experience
Organize and facilitate meetings with complainants and relevant staff in order to facilitate resolution of concerns or complaint.
Prepare patient experience reports to influence practices aimed at improving the overall patient experience
Perform other duties related to the job as assigned by the Direct Manager.
المهارات
Education & Experience Profile
Bachelor’s degree in health sciences administration or health information management or quality management or healthcare related field.
Minimum of 5-7 years of experience in the same or related field.
Extensive knowledge and experience with industry-leading improvement methods and tools.
Knowledge related to accreditation requirements.
Knowledge of public health management practices, policy, programs, initiatives, and functions
تفاصيل الوظيفة
منطقة الوظيفة الكويت
قطاع الشركة المستشفيات الطبية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الطب والرعاية الصحية والتمريض
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 5 الحد الأقصى: 7
نسخة للطباعة 
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