Showroom Manager
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الوصف الوظيفي · Monitor and perform annual performance review for the assigned showroom staff and conduct a performance evaluation report on a periodic basis or as and when required · Identify the manpower, succession planning and training needs of the assigned showroom staff and coordinate with the HR Manager to recruit, develop, and retain an effective work force · Ensure the sales team at the showroom are well-trained and motivated to perform their tasks Operational Responsibilities · Assist the General Sales Manager in setting the showroom sales and annual plans · Execute the showroom & sales strategy with focus on achieving the assigned showroom sales targets and KPIs · Identify customer needs and recommend products to the General Sales Manager · Ensure proper maintenance and quality standards of showrooms · Monitor the quality, quantity, and shelf life of products in the showrooms · Ensure sales targets are met on time and within budget to maximize profitability · Oversee the general appearance, layout and display of the store/showroom and products as per the company standards and in alignment with the brand identity · Update knowledge on different sales channels, strategies, best practices, as well as agricultural products and services · Keep a track of health and safety of all team members and other staff within the showrooms · Supervise staff within the showroom to ensure maximum quality and efficiency at the assigned showroom · Create a safe and healthy environment at the store/showroom and ensure the security of the store/showroom, products and equipment as well as customers · Coordinate with the Marketing Department for special layouts/themes/display at the store/showroom · Coordinate with the Maintenance Supervisor for any technical issues (e.g. lights and electricity) to promptly take the required action and resolve the issue · Ensure that the sales staff is well-trained (i.e. customer service, product information and sales techniques) and the proper customer service instructions are in place and well communicated as per the company culture and policies · Ensure customer satisfaction through selling the right product at the right time and price · Respond to customer complaints and feedback in a professional manner · Prepare detailed reports of buying trends, customer requirements and profits · Monitor inventory levels at the showroom and coordinate with the Purchasing Departments to order new items · Suggest business strategies to attract new customers, expand showroom traffic and maximize profitability · Suggest ideas/changes to the arrangement of showroom displays and stocks and ensure adherence to the company standards · Maintain strong relationships with customers to ensure maximum customers retention/satisfaction and meeting their expectations · Keep customers up-to-date with the arrival of new/requested products and promotions · Manage the showroom logistics in coordination with the Logistics Team and Wafra Farm Manager (i.e. deliveries and dispatches) · Maintain a good relationship with competitors to provide customers with their requested products at a reasonable price · Prepare and review showroom reports (i.e. weekly, monthly, quarterly, and annually or upon request from the top management) · Ensure maintenance of highest standards of professional conduct, ethics and integrity in provision of the services · Any other relevant work assigned by the General Sales Manager المهارات · 10+ years of experience, with a minimum of 5 years of similar experience to the responsibilities of this job · Proficient user of Microsoft Word, PowerPoint and Excel and relevant software applications · In-depth knowledge of different agricultural products and market trends in Kuwait · Experience managing showrooms, preferably within the same industry · Strong understanding of company products, competitors and market positioning · Ability to set and meet sales targets, and adapt to the changing parameters as well as customer needs · Professional certifications (Preferred) تفاصيل الوظيفة https://www.bayt.com/ar/kuwait/jobs/showroom-manager-4593978/ |
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