الوصف الوظيفي
Job Summary
Workshop manager is responsible for controlling the quality of repairs, planning, leading, organizing and supervising the day to day safe and efficient running of the activities of the Workshop department, all activities on the floor & on sites handling different requests for maintenance of equipment’s and timely delivering of new equipment’s. Workshop manager should work towards achieving the best client satisfactions results by fastening the process of designating/ maintaining and quoting the service of equipment’s. The role also would require to support getting new service contract from customers and satisfy customer needs along with supervising handling of warranties claim.
Key Commitment
Adhere to workshop polices, process, procedures as mentioned on operations polices & procedures manual and direct manager instructions
Preparation of Annual Budget & projecting costs, ensure that company requirements of equipment/ items are process in most cost effective and economical and timely manner within the framework of defined company polices
Ensure that process of equipment service is to the market standards and to customer satisfaction
Achieving target & increase in service sales, generating maintenance contracts and support all organization activities towards this direction.
Conduct regular random checks on service operations on the garage shop floor to check for compliance on all stages of the service cycle and provide on the spot feedback
Provide on cycle –feedback on expired warranties or about to expire warranty of equipment and highlight the same to direct manager
Make requisite attempts to handle customer complaints in a prompt and effective manner and as per company policies and practices and escalate cases to his/her superior if required.
Maintain regular contact through proper channels and with effective communication skills with principal suppliers to ensure operations are running smoothly.
Ensure that contracts are duly signed as per company requirements
Reports any change or any non- compliance of products specification or safety issues or operational progress whenever occurred or whenever requested.
Duties and Essential Job Functions
Supervising & managing warranty claims with customers and principles from request until approval.
Communicate with clients and ensure building better client relationship with proper follow up.
Ability to explain mechanical issues to suppliers and clients and solving complicated matters in Trucks, and Heavy Machineries.
Improve, monitor service sales & revenue generation by ensuring customer satisfaction and retention by ensuring professional service delivery to service customers.
Analyzes deficiencies in equipment and supervises necessary repairs
Look after warranty contracts and coordinate the same to direct supervisor to obtain new contracts from existing and new customers
To plan, monitor performance & schedule technicians, material and equipment efficiently and within set time frames.
To maintain effective lines of communication between the implementation and execution functions.
To maintain and enforce a safe working environment
Timely follow-up parts requests and complete the repair of BD-UR assets within the scheduled time.
المهارات
Minimum Job Requirements
Required Skills/Abilities:
Ability to handle different type of customers
Good Communication skills
Ability to lead, Organize staff and operations
Education and Qualifications:
Degree in Mechanical Engineering
5 years of experience in maintenance of heavy & industrial equipment
The role needs wide exposure in the industry of heavy machineries equipment spare parts and aftermarket data , experience in details of parts and catalogues studies and orders related to wheel loader , excavator , forklifts , trucks , earthmoving equipment’s and other industrial or automotive equipment’s is needed.
تفاصيل الوظيفة
منطقة الوظيفة الكويت
قطاع الشركة التصنيع
طبيعة عمل الشركة غير محدد
الدور الوظيفي الصيانة والإصلاح والدعم الفني
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 7
منطقة الإقامة الدول العربية
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/kuwait/jobs/workshop-manager-4499408/?from_job_search=/ar/jobs/?filters%5Bjb_location_country_iso%5D%5B0%5D=ae&filters%5Bjb_location_country_iso%5D%5B1%5D=kw&filters%5Bjb_location_country_iso%5D%5B2%5D=qa&filters%5Bjb_location_country_iso%5D%5B3%5D=sa&jobId=4540598&options%5Bjb_is_external_job%5D%5B0%5D=1&page=10
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