الوصف الوظيفي
Business Unit: Automotive
Job Purpose:
The responsibility of the Assistant Customer Care Manager is to lead the service function for the Automotive brand, develop and implement plans and programmes in order to achieve service targets in terms of revenue, quality and effective customer’s service.
Key Accountabilities:
Achieve of department’s customer satisfaction index and relation targets, service sales and gross profit targets and CSI
Timely support to front office for smooth delivery of service customer, follow ups concerns or cases required to meet the customer service index objective
Coach, counsel, discipline and motivate the team members to maintain healthy relations in the department with an aim to steer their efforts towards positive contributions for its goals.
Provide weekly, monthly reports on the operations,
Review progress of service jobs on a daily basis to ensure timely and quality work and to resolve any critical issues or problems. Ensure quality and consistency in the process of customer handling from the point of first meeting to the point when the vehicle is handed over after servicing
Positively contribute to the overall objective of Aftersales with respect to the customer service index and profit objectives; And to the Process of continuous improvement
Delivering a comprehensive service to enquiring customers
Possibly delegating certain customer enquiries to specific teams
المهارات
Bachelor’s degree, preferably with Hospitality background.
5 years experience in a similar position, preferably in Mechanical and Bodyshop experience
Strong organizational skills, detail oriented, and the ability to handle multiple priorities
Excellent people management skills
Planning, organising and leadership abilities
Team player
تفاصيل الوظيفة
منطقة الوظيفة الكويت
قطاع الشركة الصناعات الثقيلة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 5
منطقة الإقامة الكويت
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/kuwait/jobs/assistant-customer-care-manager-4545369/?from_job_search=/ar/jobs/?filters%5Bjb_location_country_iso%5D%5B0%5D=ae&filters%5Bjb_location_country_iso%5D%5B1%5D=kw&filters%5Bjb_location_country_iso%5D%5B2%5D=qa&filters%5Bjb_location_country_iso%5D%5B3%5D=sa&jobId=4544440&options%5Bjb_is_external_job%5D%5B0%5D=1&page=14
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