Customer Care Supervisor
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الوصف الوظيفي work at diverse levels right from dealing with the customers. They answer phones to respond to orders, general customer inquiries, invoice questions, and customer complaints. Customer Care Representatives project a professional company image through phone interaction. Principal Responsibilities: • Answers phones and responds to customer requests. • Daily troubleshooting with customer care agents as issues arise • Provides customers with product and service information. • Up sells products and services. • Transfers customer calls to appropriate staff. • Identifies, researches, and resolves customer issues using the computer system. • Follows-up on customer inquires not immediately resolved. • Completes call logs and reports. • Researches billing issues. • Researches misapplied payments. • Recognizes documents and alerts the supervisor of trends in customer calls. • Recommends process improvements. • Other duties as assigned. • Assists with resolving issues or concerns. • Supports branch operations to meet customer service requirements. • Develops and builds internal partner relationships with other departments. المهارات High School Diploma Bachelor Degree Graduate(Preferred) Training, Skills, Knowledge and/or Experience: • Basic reading, writing, and arithmetic skills required. • High school diploma or equivalent. • Computer literate with the ability to learn customer service software applications. • One to three years of office experience. • Proficient in data entry. • Strong verbal and written communication skills. • Ability to speak multiple languages. • Ability to handle a high call volume. • Maintain and build customer relationships by providing optimum customer service. • Ability to accurately work under pressure in meeting deadlines. • Ability to work in an environment where performance goals are measured and tracked تفاصيل الوظيفة https://www.bayt.com/ar/kuwait/jobs/customer-care-supervisor-4495343/ |
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