Customer Service Representative

الوصف الوظيفي
As a Customer Service Representative, you will be responsible to deliver best customer service. You will assist the department in achieving their objectives by delivering best & swift customer service for customers and vendor across multiple support platforms: email, live chat, instant messaging and phone.

1. Answer telephone and email inquiries regarding customer bookings, pricing, cancellations, amendments and billing queries.

2. Liaising with internal colleagues and external customers and in order to resolve problems and ensure an effective and professional service delivery.

3. Ensure all customer interactions adhere to our internal quality standards.

4. To explain the customers about the company policies; e.g.

return or exchange policy, refund policy, cancellation policy.

المهارات
• Ability to handle demanding customers with patience and professionalism

• Ethical behavior.

• Strong Personality & Listening skills

• High School/ Pre-Degree minimum

• 2 years of experience in customer service/tele-sales

• Excellent English communication skills.

• Arabic mandatory.

تفاصيل الوظيفة
منطقة الوظيفة الجهرة, الكويت
قطاع الشركة النقل بالسيارات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 2
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 0 الحد الأقصى: 2
الشهادة الثانوية العامة أو ما يعادلها

https://www.bayt.com/ar/kuwait/jobs/customer-service-representative-4495118/