الوصف الوظيفي
Responsible for providing our customers with effective and efficient customer service that includes responding to customers’ enquiries, re-directing calls, tracking drivers, maintaining records of delivery related issues, providing relevant information, as well as investigating and resolving customers’ complaints in a timely manner.
Respond to customers’ calls, requests, and enquiries.
Maintain full knowledge of our company’s business model, products and services and the price list.
Receive customers’ complaints and communicate with the concerned teams to investigate the same and determine the cause of the complaint and resolve the issue in a timely manner.
Follow-up with the customers to ensure the cessation of the reported issues and maintain high level of customers satisfaction.
Maintain complete records in the system of customers’ calls, requests, and enquiries, as well as complaints and other delivery related issues to ensure a fast retrieval of information as and when required.
Perform ad-hoc and other duties related to the job as assigned by the Direct Manager.
المهارات
Arabic speaking with Kuwaiti accent
Experience with ticketing systems (zendesk, freshdesk, etc)
Organized
Patient
Solution oriented
Charismatic and polite
Ecommerce experience
تفاصيل الوظيفة
منطقة الوظيفة الفراوانية, الكويت
قطاع الشركة الإنترنت والتجارة الإلكترونية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 2
المرشح المفضل
المستوى المهني خريج جديد
عدد سنوات الخبرة الحد الأدنى: 1
https://www.bayt.com/ar/kuwait/jobs/call-center-agent-4443700/
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