الوصف الوظيفي
Determine Operational Strategies by Conducting Needs Assessments, Performance Reviews, Action Plans & Cost/ Benefits Analyses.
Accomplish Organization Goals by Accepting Ownership for Accomplishing New & Different Requests; Exploring Opportunities to Add Value to Job Accomplishments.
Identify and evaluate existing technologies; Requirements; Specifications, & Production, in line with Co Policy & Procedures & State Laws.
Contribute/ Connect Info Analysis to Company Objectives.
Develop Call Centre Databases, Design User Interfaces & Develop/ Execute plans.
Maintain & Improve Call Centre Operations by Monitoring System Performance.
Identify & Resolve all Related Problems; Teams, Operational & Couriers.
Monitor System Audits, Processes with Continuous Improvements.
Accomplish Call Center HR Objectives by Recruiting, Selecting, Orienting, Training, Assigning, Coaching, Counseling & Disciplining staff.
Administer Scheduling Systems & Ensure Couriers Work Schedule is Always Updated to the Business Needs/ Requirements.
Assist in Exploring Business Expansion and Opportunities.
Plan & Review Compensation Actions While Implementing Company Policies & Procedures.
Estimate Call Centre Requirements, Prepare Annual Budgets; Schedule Expenditures; Analyzing Variances; Initiate Corrective Actions.
Prepare Call Centre Performance Reports by Collecting, Analyzing, and Summarizing Data and Trends.
Maintain Equipments by Evaluating & Installing Equipment; Developing Preventive Maintenance Programs; Calling for Repairs; Evaluating & Implementing Upgrades.
Maintain Professional and Technical Knowledge by Tracking Emerging Trends in Call Centre Operations Management.
Keep an Eye on Competitors in the Local and Regional Markets.
المهارات
Graduate/ Diploma in BA, Logistics, Operations or Sales.
+10 years’ experience in a Call Centre/ Customer Service Environment.
Should be Customer Focus.
Knowledge of Customer Service Practices. Principles & Patience.
Superior Communication & PR Skills.
Confidence of Handling Stressful Situations Appropriately.
The Ability to Ease Customers’ Tension and Frustration.
Capability to Work Under High Pressure with Multitasking.
Computer Literate (MS Office Apps & ERP).
Emphasizing Excellence, Managing Processes & People Management.
Bilingual (English with Arabic languages).
تفاصيل الوظيفة
منطقة الوظيفة حولي, الكويت
قطاع الشركة الاستعانة بالمصادر الخارجية لخدمة العملاء
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 10 الحد الأقصى: 18
منطقة الإقامة الكويت
الجنس ذكر
الشهادة بكالوريوس/ دبلوم عالي
العمر الحد الأدنى: 37 الحد الأقصى: 45
https://www.bayt.com/ar/kuwait/jobs/operations-manager-home-delivery-call-centre-home-delivery-company-food-non-food-4193612/
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