الوصف الوظيفي
Strategize key initiatives based on overall business plan for Consumer to protect and grow Mobily Post/Pre-paid customer base.
Lead the formulation of monthly Post/Pre-paid Retention frameworks, the business opportunities to effectively protect both customer base & value
Support customer interfacing channels in deploying exit surveys and retention activities to meet overall retention program targets
Analyse customer usage from segment and survey data to generate insight and develop CLM campaign grid based on churn drivers and organically grow the post/pre-paid base revenue
Drive retention measures in cooperation with other departments based on customer insight
Propose input to segment base-related campaigns processes, policies and package enhancements
Track performance and constantly improve and develop retention activities based on the churn triggers
Align with CLM Governor representatives to discuss all post/pre-paid retention related activities
Utilize available products, VAS and add-ons while designing segment specific retention offers
Prepare reports for the Department Head with key insights, observations and proposed actions
Coordinate on day-to-day basis with key external departments (e.g. outbound team) to control execution and gain new insights
keep in view the contact policy and channel bandwidth
Stay abreast of post/pre-paid base’ churn drivers and current events affecting the base behaviour.
Consistently and accurately forecast monthly and quarterly churned revenue and base impact on the company profitability
Contribute to the development of post/pre-paid campaign library.
المهارات
Superior analytical skills and customer understanding.
Customer management.
Excellent managerial skills.
Communication Skills.
Management Skills.
تفاصيل الوظيفة
منطقة الوظيفة الكويت
قطاع الشركة الاتصالات والشبكات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي التسويق والعلاقات العامة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 5 الحد الأقصى: 8
منطقة الإقامة الكويت
الشهادة بكالوريوس/ دبلوم عالي
نسخة للطباعة 
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