الوصف الوظيفي
1- Answer and direct incoming phone calls to appropriate individuals.
2- Greet patients/clients, secure nature of visits and direct to appropriate individual, provide routine information about the hospital when necessary.
3- Receive, screen, interview, and register patients for clinics.
4- Handle phone enquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.
5- Review patient admission records to ascertain insurance coverage and the possible need for financial assistance; obtain insurance authorizations or initiate applications for public assistance as indicated.
6- Counsel patients and families regarding financial issues such as insurance, eligibility for assistance and verify insurance coverage with insurance companies.
7- Record patient demographic, insurance, and billing codes into registration and billing system; research missing information on intake forms; obtain signatures and release forms.
8- Respond as appropriate to enquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
9- Input admission and discharge data and billing information into a computer database designed and maintained by the IT Department
10-Provide day-to-day staff support as appropriate, to include preparation of documents, collection and verification of records, and maintenance of data on clinical activity
المهارات
1- Skill in the use of personal computers and related software applications.
2- Ability to interact and communicate with people over the telephone, often in stressful situations.
3-Strong communication and interpersonal skills.
4- Ability to analyze and solve problems
5-Knowledge of planning and scheduling techniques.
6-Skill in preparing and maintaining patient records.
تفاصيل الوظيفة
منطقة الوظيفة حولي, الكويت
قطاع الشركة العيادات الطبية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأقصى: 5
منطقة الإقامة الكويت
الشهادة بكالوريوس/ دبلوم عالي
العمر الحد الأدنى: 21 الحد الأقصى: 35
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/kuwait/jobs/customer-service-agent-4070292/
سجل سيرتك الذاتية الآن مجانا لتتقدم لآلاف الوظائف، وتتواصل مع الآف الشركات (+40 ألف شركة)، فقط أكمل نموذج التسجيل
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