Call Center Agent
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الوصف الوظيفي • Understands and fulfill customer needs and requirements. • Maintains positive attitude during customers’ interactions. • Ensures sales activities are handled in line with store policy. • Supports in solving customer concerns/complaints. • Works in coordination team to provide excellent customer service. • Keeps all company information including sales figures strictly confidential. • Follows store policies and guidelines. • Demonstrates high problem solving skills • Follows-up on pending customer issues with effective use of computer applications and telephone etiquette. • Being aware of business KPIs and objectives. • Being aware of all in-store promotions, such as discounts, credit, free coupons, raffle draws and etc. • Contributes to cost control and minimizing theft measures • Experienced in dealing with customers, and has a good knowledge on customer care. • Ability to handle customer requests, schedule deliveries and customer service requests. • Basic Knowledge of all new types/Trends of computer and smartphone connected electronics like wearable technology and connected home. • Ability to Read and Write Arabic and English Languages المهارات • Flexible work schedule. • Ability to deal with customers and take care of customer service. • A cheerful and pleasant personality and able to converse in Arabic and English. • Candidates who have a strong character, volunteering in team building/assistance.He/She must be independent. • Candidates are also expected to multi-task and assist in areas throughout the shop as business demands. • Only open to applicants already reside in Kuwait (transferable visa). تفاصيل الوظيفة https://www.bayt.com/ar/kuwait/jobs/call-center-agent-4550794/?from_job_search=/ar/jobs/?filters%5Bjb_location_country_iso%5D%5B0%5D=ae&filters%5Bjb_location_country_iso%5D%5B1%5D=kw&filters%5Bjb_location_country_iso%5D%5B2%5D=qa&filters%5Bjb_location_country_iso%5D%5B3%5D=sa&jobId=4553043&options%5Bjb_is_external_job%5D%5B0%5D=1&page=11 |
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