Customer Service Representatives

Job Description and Requirements;

The Customer Service Representative has to answer all inbound/outbound calls and non-voice channels (Chat, Emails, Tickets, and Social Media). In addition, the Customer Service Representative needs to respond to the customer queries through phone calls and non-voice channels.

The candidate must be knowledgeable about the different products and services related to the organization in which the Customer Service Representative is currently employed.

General Skills:

- Located in Amman / Irbid
- Excellent command of the English language.
- Excellent communication skills
- Very good writing and typing skills
- Educational degree Diploma / Bachelor as a minimum.
- Full available for all shifts (Morning, Evening, and Night)
- Good knowledge of basic computer skills (e.g. Microsoft Office, internet, e-mail)
- Customer Service oriented
- Call Center experience is a huge plus

Main Job Tasks and Responsibilities:

- Communicating with customers over the phone or via none voice channels (Chat, Emails, and Social media)
- Manage and resolve customer complaints
- Identify and overcome objections
- Able to handle calls or none voice channels in a pressure environment
- Should be capable of handling issues and complaints with providing solutions to the customers
- Should be fully aware of information related to the product or services of the organization
- Display Time flexibility towards shifts as per work floor requirements