• Identify, implement and continually develop the resource utilization, planning and optimization to improve profitability.
• Retain existing customers and develop their service and product delivery.
• Deliver Freight Industry specific information to the customer.
• Liaise with Overseas Agents on routing orders and communicate shipment particular and service levels.
• Liaise with stakeholders including; Customers, Group Business Services, Shipping Lines/Agents, Government Entities and Customs in the execution of the department’s operations.
• Regularly review the Standard Operating Procedures (SOP) of the department and update as and when required.
• Ensure safe operation and compliance of the department’s staff, resource and assets to all Government and Ministry statutory laws, initiatives and Group policies.
• Monitor all hazardous shipments to ensure handling in accordance with applicable rules and regulations ensuring complete department awareness of procedures in case of emergency.
• Deliver an overview of the logistics industry by mode, trade lane, product and provide strategic development planning in line with operational developments within the industry.
• Outline, define and monitor service delivery and shipment management of customer cargos handled by the department.
• Maintain close liaisons with shipping lines and ensure close commercial relationships.
• Collaborate with other Group departments to design and offer integrated business services when available.
• Mentor and coach the department’s staff in operational, customer relation and customer retention activities.
• Administer, monitor and achieve cost base improvements for the department.
• Analyze the department’s financial performance providing; recommendation for development, forecasting and budgeting requirements.
• Compile monthly operation, and financial reports for ML management.
• Determine, coordinate and control the staffing requirements of the department and ensure individuals are developed in line with Group HR principles and policies.
• Share recommendations to hiring and promotion of subordinates.
• Control and authorize Leave and Overtime of subordinates.
• Identify and address all subordinate disciplinary matters and seek Group HR input when required.
• Lead the department in preparation and processing of all internal or external audits.
• Ensure enforcement of the environmental rules, regulations and policies.
• Liaise with QHSE Division on all emergency response programmes to be compliant with HSE guidelines and regulations.
• Coordinate with customer(s) and local authorities as applicable during emergencies to mitigate loss of life, injuries and damages to assets.
• Ensures that all health and safety protocols are enforced and observed in all Company’s activities in order to protect the employees and the public.
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.naukrigulf.com/assistant-customer-service-manager-jobs-in-sharjah-uae-in-gulftainer-company-limited-5-to-8-years-jid-040819000027
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