Customer Service Specialist required
Role Type: Outsourced, Full Time, On-Site
Location: Dubai
Visa and medical insurance can be provided, if required
Work Timings: Monday to Friday 9:00 am to 6:00 pm
Mandatory requirements: Strong English communication skill (dealing with high profile MNC clients and internal stakeholders) and advanced Excel skill
Responsibilities
• Make outbound calls to corporates politely and professionally to arrange appointments with C- Level staff for meetings.
• Make outbound calls to obtain feedback on services.
• Keep records of customer interactions recording details of complaints, comments, and enquiries.
• Maintain monthly MIS reports of customer feedback and recommended action plans.
• Follow up to ensure that appropriate action has been taken on customer requests and complaints.
• Escalate unresolved customer requests, and pass on grievances to higher departments for further investigation and clarification.
• Make reminder calls to clients, send follow-up emails, and schedule appointments.
• Get feedback and Ǫuality Assurance on identified or unidentified issues.
Minimum Qualifications and Experience
• 1 to 3 years’ experience.
• Bachelor’s degree
• Experience working with Multi National Company preferred
• Customer service experience within UAE desired.
Competency Requirement
• Excellent telephone manners and listening skills
• Excellent English speaking & writing skills
• Multi -Tasking is essential
• Comprehensive understanding of Microsoft Excel
APPLY HERE
https://gulfcareerhunt.com/customer-service-specialist-dubai-uae-6/
سجل سيرتك الذاتية الآن مجانا لتتقدم لآلاف الوظائف، وتتواصل مع الآف الشركات (+40 ألف شركة)، فقط أكمل نموذج التسجيل
عفوا، تم إخفاء عرض الايميل لهذه الوظيفة حيث أنه قد مر أكثر من 30 يوما منذ نشر هذا الاعلان وقد تم ارشفته، يمكنك العودة الى الصفحة الرئيسية بالضغط على الرابط بالاعلى لمشاهدة احدث الوظائف المنشورة يوميا.
نسخة للطباعة 
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