IT Service Desk

Time to change your career with Raqmiyat LLC…
Exciting job opportunity for IT Service Desk for our Client in Abu Dhabi.
Job Title : IT Service Desk
Job Location : Abu Dhabi
Duration: 12 Months Extendable
Job Description:
• Bachelor’s degree in Computer Sciences or related filed.
• Professional certifications such as ITIL.
• 1+ years of experience providing technical support in a healthcare setting
• Experience with healthcare information systems, such as EMRs, patient portals, and medical imaging systems
• Knowledge of MS Products (from user perspective)
• Strong Customer Service Skills, verbal and written and work ethics
• Accuracy of data input
• Service Desk or Contact Centre previous environmental experience preferred.
• Good literacy skills in both Arabic and English
• Experience in troubleshooting Desktop and network environments
• Experience in an Active Directory, Exchange and Desktop Remote Management tools
• Experience in Quality management tools and call recording software
• Experience of using IT Service Management tools for recording, managing and resolving of Incidents and Service Requests.
• Knowledge on Contact center operations
• ITIL Expert Certification or relevant experience on the service desk operations.
• Excellent analytical and problem solving skills to enable effective identification and resolution of IT related issues
• Strong understanding of ITIL Service Management
• Sound knowledge of Microsoft Office products
Strong analytical skills.
• Demonstrated ability to mentor and implement Service desk support processes and techniques.
• Proven planning and time-management skills
• Ability to work under pressure and adapt to changing scenarios whilst meeting management’s expectations
APPLY HERE
https://gulfcareerhunt.com/it-service-desk-abu-dhabi-uae/