Client Services Manager

Hiring Client Services Manager
Location: Abu Dhabi, UAE
Job Type: Full-Time
Responsible for running all aspects of Projects, managing client relationship, supervising third party consultant and contractor as well as to leveraging company talent and resources to meet client demands and company objectives for contracts under direct responsibility.
Duties and Responsibilities:
• Develop and Implement effective communication platforms with each clients and staff
• Formulate strategies for improving customer services to establish strong business relationship with existing clients and strive to increase profits and client retention by running the assigned projects efficiently and successfully
• Identifying areas of opportunity with product/service offerings to bring new clients on board
• Develop initial ideas / concepts and acquire key information about the projects, discussing requirements in detail with Clients (the brief) and setting project schedules;
• Identify client’s business needs and requirements and successfully communicate those needs to the concerned team members for action
• Develop initial ideas / concepts and acquire key information about the projects, discussing requirements in detail with Clients (the brief) and setting project schedules;
• Liaise with different departments about client queries and apply best practices to areas of improvement
• Coordinate between the client and technical teams to result in proactive recommendations in optimizing and enhancing the client environment
• Offer advice to clients on services and products.
• Maintain an updated list of Clients’ information and keep track of all project related documents.
• Participate in marketing campaigns.
• Deal with client requests advise solutions to problems related to the project
• Provide regular updates to clients on the progress of the projects and campaigns
• Receives client briefings, and analyses the input of client together to produce creative brief and proposal
• Review all presentations and proposals related the project, reviews their status reports and addresses issues as appropriate
• Document all phases of Project including scope, progress and handover
• Manage and supervise the teams, all different consultant and contractors involved in a project.
• Collaborating with other teams – internal and external to ensure that the best industry standards are adapted and practiced
• Keep abreast with innovations in the field of and makes appropriate suggestions and recommendations to the General Manager
• Perform other duties as assigned by the Direct Manager
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https://gulfcareerhunt.com/client-services-manager-abu-dhabi-uae/