Call Center Agent

We are looking for a Call Center Agent for our client in Dubai.
• Salary: AED 4,000 all in
• Work Location: Dubai
• Visa: Under Sponsorship / Own Visa
• Receive calls on the switchboard, as per client’s guidelines to provide superior services to callers
• Answer basic general queries
• Transfer calls to the concerned staff / departments as per client’s guidelines to ensure smooth communication between callers and the Division
• Answer all calls within the predetermined time
• Capture accurately all call details
• Assign correct priorities to all logged enquiries
• Assign correct categories to all logged enquiries
• Continuously monitor progress of all logged calls
• Follow up with different departments where necessary
• Liaise with the Team Leader / Assistant Manager to resolve difficult customer relations issues
• Provide feedback to callers on the status
• Log all calls accurately on the Computerized Maintenance Management System (Salesforce / Yardi) to include details of caller, Request, location, category and assignment of task.
• Complete and print all job cards and deliver to service provider
• Maintain accurate and up to date data
• Carry out customer satisfaction surveys and produce reports
• The contract is for 2 to 3 months, extendable depending on your performance and the business requirements.
APPLY HERE
https://gulfcareerhunt.com/call-center-agent-dubai-uae-16/