Assistant Operation Manager – Contact Center / BPO
Responsibilities:
Manage day-to-day contact center operations.
Hiring, training, coaching, and leading contact center representatives as they provide support for customers.
Plan staffing based on call volume trends. Makes corrections if needed.
Transition new projects.
Handle multiple projects in a fast-paced environment.
Build review decks & lead meetings with internal or external stakeholders.
Build strong relationships with internal & external stakeholders.
Ensuring that all client issues are resolved in a timely manner and that clients are satisfied with the service they receive.
Build strong team culture. Keep team members motivated.
Leading meetings with team members to discuss team performance and work plans for upcoming months.
Monitoring employee performance to ensure that they are meeting goals and upholding company standards.
Taking on other tasks or projects to support employees, other managers, and call center operations.
Location:
Dubai, UAE
المهارات
Requirements:
Bilingual (Arabic & English)
Graduate from any stream.
Strong spoken & written communication skills.
Decisiveness and attention to detail.
Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
Minimum 2 – 3 years of working experience in similar roles.
Excellent communication skills
An eye for details
organized
can work under pressure
meet deadlines
dedicated and smart working
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة الاستعانة بالمصادر الخارجية لخدمة العملاء
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
منطقة الإقامة الإمارات العربية المتحدة
الجنسية الدول العربية
الشهادة بكالوريوس/ دبلوم عالي
نسخة للطباعة 
ابلغ عن اعلان مخالف