الوصف الوظيفي
Our client Osia Hypermarket LLC is one of the newest hypermarket chain in UAE.
They have 50+ stores across the globe.
For their upcoming stores in Dubai, we are looking for an experience IT support engineer with Retail Background.
Your Key responsibility areas will be
Diagnose and troubleshoot software and hardware problems
Help our customers install our app and troubleshooting.
Follow a set weekly schedule of site visits to repair,
Collect and deliver faulty devices to and from sites.
Ensure all support tickets are logged, updated and resolved within the IT Service Management System.
Work closely with the Retail support team to identify and assist in resolution of faults on the devices
Ensure all 3rd party support tickets and administration are completed for repair/returns and asset tracking.
Undertake any other activity that is commensurate with the role, as requested by IT management
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Follow the SLA for issues with respect to the severity
المهارات
3 years experience in managing IT infra in Retail Industry.
Sound Knowledge of all components of IT Infra like Desktop, Laptop, LAN, WAN, VPN etc.
Prior experience with Mycom System will be added advantage.
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة البيع بالتجزئة وبالجملة
طبيعة عمل الشركة غير محدد
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري $3,000 - $4,000
عدد الوظائف الشاغرة 1
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 1
الشهادة دبلوم
https://www.bayt.com/ar/uae/jobs/it-support-engineer-4562397/?from_job_search=/ar/jobs/?filters%5Bjb_location_country_iso%5D%5B0%5D=ae&filters%5Bjb_location_country_iso%5D%5B1%5D=kw&filters%5Bjb_location_country_iso%5D%5B2%5D=qa&filters%5Bjb_location_country_iso%5D%5B3%5D=sa&jobId=4562132&options%5Bjb_is_external_job%5D%5B0%5D=1&page=10
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