الوصف الوظيفي
· Receive and greet customers, discuss and understand their parts requirements, guide them on the best options available and assist them in taking well informed purchasing decisions
· Create additional sales opportunities by promoting sales of related parts to the customer
· Identify the correct parts required from the parts catalogues by assessing the type of vehicle and its use
· Prepare quotations for parts required by customer. In case stock is unavailable on premises or initiate procurement request
· Establish healthy and profitable relationships by proactively communicating and following up with the existing as well as prospective customers on parts requirements in order to convert pending quotations and in to confirmed sales
· Incase of unavailability of parts, register the lost sales and depending upon the seriousness of the enquiry raise requests to the purchase department for maintaining stock
· Promote sale of accessories with all customers to increase sales/profitability of the business
· Ensure all necessary documentation has been maintained in the process to enable minimum errors and ensure that the service is delivered to the customer on time
Ensure condition of vehicle is thoroughly checked and discrepancies noted and communicated to customer while receiving the vehicle; and record any customer requests.
Ensure proper delivery of the vehicle to the customer and clearly communicate to the customer the jobs carried out.
Qualify and confirm customer complaints and provide advice about vehicle repair, repair duration and warranty
Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations.
Provide estimates of simple repairs to customer and negotiate repair charges (and service charges, if required)
Achieved monthly financial targets set for Labour Hours, Parts and other sales.
Manage and monitor Work in progress to ensure timely delivery of the vehicle to customer.
Ensure customer is reminded about the next service due.
المهارات
Greet customers and offer excellent customer service from intake to release of their vehicles
Determine and diagnose car issues based on customer description and vehicle condition
Translate customer-reported problems to actionable work orders for technicians to complete
Order necessary parts from suppliers and double-check that they are delivered to technicians
Ensure that automotive work provided to customers meets company quality standards
Invoice and collect payment from customers for services rendered
Handle and resolve customer complaints regarding services
Maintain customer records and enter data into computer databases
Qualifications for Service Advisor
Working knowledge and experience of automotive products, repairs and parts
Secondary education in the automotive field or equivalent work experience
Strong communication skills and the ability to translate customer needs to workable technician orders
Basic knowledge of computer programs including word processing and database tools
Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
Exceptional customer service skills based on experience
Continuing education and knowledge acquisition on the function and repair of newer vehicles
Basic mathematics skills to prepare and process bills and customer payment
Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة صيانة السيارات وقطع الغيار وخدمات الدعم
طبيعة عمل الشركة غير محدد
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري $1,000 - $1,500
عدد الوظائف الشاغرة 1
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 2 الحد الأقصى: 4
العمر الحد الأدنى: 28 الحد الأقصى: 30
https://www.bayt.com/ar/uae/jobs/automotive-service-advisor-arabic-speaker-4547439/?from_job_search=/ar/jobs/?filters%5Bjb_location_country_iso%5D%5B0%5D=ae&filters%5Bjb_location_country_iso%5D%5B1%5D=kw&filters%5Bjb_location_country_iso%5D%5B2%5D=qa&filters%5Bjb_location_country_iso%5D%5B3%5D=sa&jobId=4547452&options%5Bjb_is_external_job%5D%5B0%5D=1&page=6
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