Customer Service Supervisor | Hertz | Dubai, UAE

الوصف الوظيفي
About The Role

Al Futtaim HERTZ is currently looking to recruit an experienced Customer Care Supervisor to join our team in Dubai. Reporting to the Head of Operations your main job purpose is to manage and exceed overall client expectation by ensuring that the Customer Care Team provides high level of customer service in line with company policies and procedures.

Specifically, your responsibilities will include the following:

Key Account Management: - Effectively manage the relationship and ensure retention
Manage vehicle returns and terminations
Standard Operating Procedures (SOP) adherence
Performance Management:
Monitor and manage team performance
Attend to customers queries/escalations/complaints

المهارات
About You

Qualifications, Experience and Skills:

Minimum Qualifications and Knowledge:

Bachelor’s degree or relevant experience in customer service
Must possess professional communication (written and verbal) and interpersonal skills.
Must be able to effectively communicate and interact with customers (internal and external).
Must also have good customer service skills.

Minimum Experience:

3-4 years’ experience in a Supervisory / Team Leader role
Good Knowledge of Customer Experience Cycle
Arabic Speakers would be preferred

Job-Specific Skills:

Strong Customer relations and team building skills
Excellent Communication, problem solving and analytical skills
Planning and organizing skills

Behavioural Competencies:

Relationship building
Excellent interpersonal and communication skills
Team building and communication

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة المحاسبة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة

https://www.bayt.com/ar/uae/jobs/customer-service-supervisor-hertz-dubai-uae-4452188/