الوصف الوظيفي
Our client is now recruiting for a Service Resilience and Improvement Lead
Contract Duration: 12 Months Contract
Accountabilities
Lead should have good knowledge and experience on all stream of service management such as Incident management, Change management and problem management
Facilitate improving IT services for businesses through the development and implementation of service improvement plans
Organizing, attending, and participating in stakeholder meetings
Documenting and following up on important actions and decisions from meetings
Ensuring project deadlines are met
Determining project changes
Providing administrative support as needed
Undertaking project tasks as required
Primary point of contact for various working groups
Establishing and maintaining a constructive relationship between the service owners and the business based on understanding the customer and their business drivers
Identifying changes to the business environment and technology trends that could potentially impact the type, level or utilization of services provided
Establishing and articulating business requirements for new services or changes to existing services
Mediating in cases where there are conflicting requirements for services from different business units
Ensuring that the current and future service level requirements of customers are identified, understood and documented in SLAs (Service Level Agreements) and service level requirements (SLR)
Negotiating and agreeing levels of service to be delivered with the customer (either internal or external); formally documenting these levels of service in SLAs
Negotiating and agreeing OLAs (Operational Level Agreements) and, in some cases, other SLAs and agreements that underpin the SLAs with the customers of the service
Assisting with the production and maintenance of an accurate service portfolio, service catalogue, application portfolio and the corresponding maintenance procedures
Ensuring that targets agreed within underpinning contracts are aligned with SLA and SLR targets
Ensuring that service reports are produced for each business line and that breaches of SLA targets are highlighted, investigated and actions taken to prevent their recurrence
Ensuring that service performance reviews are scheduled, carried out with regularly and documented, with agreed actions progressed
Ensuring that improvement initiatives identified in service reviews are acted on and progress reports are provided to customers
Reviewing service scope, SLAs, OLAs and other agreements on a regular basis, ideally at least annually
Ensuring that all changes are assessed for their impact on service levels, including SLAs, OLAs and underpinning contracts, including attendance at change advisory board (CAB) meetings if appropriate
Identifying all customers and other key stakeholders to involve in SLR, SLA and OLA negotiations
المهارات
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تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة وكالات التوظيف
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي التمويل والإستثمار
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
https://www.bayt.com/ar/uae/jobs/service-resilience-and-improvement-lead-4455934/
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