الوصف الوظيفي
About the role
You are responsible for the management, and administration of all tasks that been assigned by the Home Delivery Manager in order to ensure flexibility in the department and meet customer expectation regarding the process of delivering the products to teams and managing all returns and delivery schedules in short period along with good coordination with all Ikea stores in UAE and future developments in stores or territories.
Key Specific Accountabilities:
Operations
Assisting the Home Delivery Manager in controlling and managing the execution of pre-determined tasks within the home delivery department.
Ensuring that the stocks available in the warehouse are sufficient to meet the delivery and assembly requirements.
Preparing appropriate plans and schedules in order to meet Deliver and Assembly needs.
Assisting the home delivery manager in preparing the annual budget for delivery/ assembly needs and goods flow based on the projected annual sales targets provided.
Maintaining the KPI reports and preparing an action plan for those areas of concerns.
Preparing the daily delivery and assembly schedule based on the previous day’s sales and backlog.
Taking leader ship to control overall cost level on business, such as LMH storage, CU operational and other working materials. Make a condonation with store HD managers to control ageing orders and LT adjust on it.
Supporting the IKEA AF Expansion Agenda by ensuring short- and mid-term capacities and resources in the Central Fulfilment network with great quality, as well as securing efficiency and implementing improvements in central fulfilment units to be part of a Multichannel Network cooperation with relevant stakeholders
People Management and Development
Motivating the home delivery staff towards achievement of work objectives. Support the home delivery team to achieve their objectives by ensuring they understand the company business plan and objectives.
Be Train the Trainer for the HD department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S;trainings.
Support the home delivery manager in managing the team by participating with their recommendations during the Probationary period reviews and annually reviews.
Monitor attendance of the home delivery co-workers and monitor sickness and other absences levels.
Financial
Act as Payroll administrator and be a super user for the Staff Management System and generate the schedules using the system.
Reviewing of orders fulfilment to the customers as per agreed period and sales tracking on each orders movement /reconciliation with finance report on every month. Discrepancies on cash settlement to highlight and resolve with respective providers in order to control business profit
المهارات
About you
You are a strong leader who can lead by example. You have the ability to bring out the best in co-workers and to motivate them. You have an eagerness and passion to want to help customers. You are emphatic and able to solve problems with customer centric solutions. You are capable of planning ahead for business eventualities and unforeseen circumstances.
What’s more, we believe that you have the following knowledge, capabilities and motivation:
Live and share the IKEA values every day
Graduate Degree with supply chain background, retail preferred
4+ years Home Delivery and Warehouse management experience, retail preferred
Strong mediation and counselling skills
Strategic, analytical and tactical abilities
Deep knowledge of local laws and regulations concerning the labour market
Excellent Communication skills
Ability to acquire and analyse local market demographics as well as economic and labour market conditions
Excellent Navision and MS Excel skills
Computer literate
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة المحاسبة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي المبيعات
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 4
https://www.bayt.com/ar/uae/jobs/home-delivery-senior-ikea-central-unit-jebel-ali-dubai-4423776/
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