IT Support Engineer

الوصف الوظيفي
Main responsibilities

Pre-Sales and Technical Support System Engineer activities are a vital element in the sales and support process for companies offering highly customized, technical, or high value products or services.

The system engineers assist Sales and Business Development team and the Client in making informed decisions on the product during the pre-sales period.

The System Engineer is vital in post-sales duties in providing support services to Clients.

Tasks

· Understand and identify customer needs and create solutions based on the available product offering.

· Commission and implement the products and solutions at client’s site.

· Setup network and servers and implement configurations.

· Implement customizations by creating widgets and basic scripting.

· Support clients with configuration of Networks, Switches and/or Customer Flow Management solution.

· Assist the sales team by preparing technical proposals and analysis reports.

· Participate in the presentation of results to customers if needed.

· Conduct and lead training sessions to Clients.

· Maintain working knowledge of competitor products and how to technically sell against them.

· Respond to customer requirements and their RFP/RFQ.

المهارات
Technical and Academical Requirements

· Mandatory: Degree or equivalent in Computer Science, Computer Engineering or related field

· Mandatory: Adequate proficiency in Customer facing in a B2B environment

· Mandatory: Cisco’s CCNA Certification Training or similar.

· Mandatory: Intermediate level in Development skills such as Java, EJB, JSF, Jboss, JavaScript, HTML, XML and/or CSS

· Mandatory: Technical knowledge in Cisco switches configuration

· Optional: Familiar with SQL Server

Personal Skills

· Trustworthy with ability to build long term relationship

· Driven, well organized, independent, and enterprising as a person

· Fluent in English language, both written and spoken. Other languages are an advantage.

· A natural team player prepared to do what is necessary to help produce results

· Excellent communication skills

· Self-motivated and self-learner with ability to work independently to deliver results.

· Minimum experience of 2 years in similar role.

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة خدمات تكنولوجيا المعلومات; الهندسة الكهربائية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الهندسة
نوع التوظيف دوام كامل
الراتب الشهري $1,500 - $2,000
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 2
منطقة الإقامة الإمارات العربية المتحدة
الجنس ذكر
الشهادة بكالوريوس/ دبلوم عالي
العمر الحد الأقصى: 35

https://www.bayt.com/ar/uae/jobs/it-support-engineer-4420721/