الوصف الوظيفي
This is an excellent and exciting role for a recent UAE graduate to commence a career. As a Service Account Manager you will be responsible for delivering customer service to our UAE business to business customers (B2B), whether they are corporate accounts or broker partners. We count a number of high-profile global corporations as our customers, and you will be expected to deliver the best customer service to manage customer expectations.
You will be trained extensively by our team with the goal to eventually take on the management of a specific portfolio of accounts but also you will have responsibility for servicing a wider group of customers for the region as a team. Examples of B2B enquires are:
Application processing and renewals
Pre-authorisation and claims support
Day to day responsibilities:
o provide a dedicated service to the allocated client group delivering the highest standard of customer care
To respond to all incoming calls/emails from client group and intermediaries and also undertake proactive outbound calling, to include service calls and loyalty calls. Work closely with Global Sales, New Business and Claims to ensure a smooth customer journey.
Provide support during renewals and securing of new group schemes within your assigned portfolio, in line with agreed targets.
Through in-bound and out-bound account management calls, proactively manage the relationship between the client group, providing a dedicated and specialist service to groups
To deliver and support a bespoke and robust implementation process based on customer need
Liaise negotiate and co-ordinate with other teams to ensure customer focused resolution of queries
المهارات
Emirati national is preferred
Bachelors Degree educated
An excellent level of English both verbal and written
Openness to take on the thorough training you will be given
A customer focus
Can demonstrate the ability plan and prioritise workload effectively
Ability to identify problems and resolve them
Takes ownership of customer situations
Open to shift work if the role requires it
Computer skills including Word, Excel and PowerPoint
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة التأمين
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني خريج جديد
عدد سنوات الخبرة الحد الأدنى: 0 الحد الأقصى: 2
منطقة الإقامة الإمارات العربية المتحدة
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/uae/jobs/account-manager-service-emirati-national-preferred-4410972/
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