الوصف الوظيفي
About the Role
The eCommerce Integration Speciaist is reponsible to derive process/workflow as part of project scope and lead the implementation by coordinating between both projects and operations team for all the new and existing digital projects by considering customer experience and business value.
Key Specific Accountabilities:
Lead medium to sophisticated integration and improvement demands, requested by customers or business, including but not limited to designing, building, integrating, configuring, validating, testing and maintaining new and existing digital solutions.
Interact and engage with our customers and key partners throughout the project lifecycle with proven understanding of business process and with commercial savvy mentality
Collaborate with our eCommerce, middleware and ERP teams during the entire digital channel lifecycle to maintain, tailor and improve business processes
Ongoing support: manage the solution vendors or do hands-on support to ensure the optimum service is in place to support business results. Manage and continuously enhance the Service level of the vendor support
Continuous improvement: closely work with the business owner, users and customer feedback, to identify the improvement opportunities, analyze and assess business requirement, develop and align the system solution and deliver it to realize the business value proposition.
Project management: Participation in projects where responsible to support the full cycle project management within agreed timeline/ budget/scope including initialization, analysis and design, testing, deployment and hyper care. Agile project implementation approach will be applied where suitable.
Lead the development and implementation of identified solutions by working together with stakeholders and vendors
Maintain accurate and clear documentation of digital solutions with technical details, business flows, customer journeys and user manuals, to be able to maintain and easily rollout to different stores
Actively contribute to the development of processes, Ways of Working, tools and methods used in IKEA Agile
Follow-up key digital delivery performance indicators that are aligned with the overall business performance indicators/ KPI of IKEA
المهارات
About You
You have Interest and inspired of digital development. You have the willingness and passion in transforming IKEA to be the world’s leading multichannel home furnishing retailer. You lead and act the IKEA culture and values. You are inspired by working together in fast paced and complex environments. You are energized by achieving success and results through people.
What’s more, we believe that you have the following knowledge, capabilities and motivation:
Live and share the IKEA values every day
You have a genuine passion for digitization and multi-channel retail and have a good understanding of industry trends
Worked as ‘Business analyst’ capacity, preferred and able to streamline processes/SOP and document them
You have good understanding with process and workflows involving all the digital channels
You have good understanding workflow tools and have mindset in illustrating various flows using flowcharts
You have a good understanding of customer experience both in store and online.
You have basic understanding of Web technologies
You have good knowledge in APIs, Postman, Test cases, Jira, Confluence, Desktop/Mobile/Kiosk Operating systems, Mobile App stores and various Content management systems including Magento
You have good understanding about Payment gateways, Mobile app SDK, Checkout systems, Single Sign On and other omni channel integrations
You have a creative and analytical mind set, with a data driven and result driven approach
You have experience in leading digital solutions implementation
You have excellent influencing and knowledge sharing skills (verbal and written) to all different levels within the organization
Proven Project Management experience: Able to initiate, setup, and drive projects from start to finish. Experience in using tools like Jira, MS Project or similar is a plus.
Strong commercial and customer experience, with good communication skills
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة المحاسبة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي التسويق والعلاقات العامة
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
منطقة الإقامة الإمارات العربية المتحدة
https://www.bayt.com/ar/uae/jobs/e-commerce-integration-specialist-ikea-service-office-dubai-4405220/
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