الوصف الوظيفي
Job Description:
Handling all incoming telephone communications, using systems provided to log reasons for call or visit and forwarding to relevant team members, subject to availability
Providing excellent and a delightful customer experience as per company policy and procedures
Providing excellent and a delightful customer experience as per company policy and procedures
Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary
Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary
Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly
Logging calls (including time, date and caller details)
Maintaining an up to date knowledge of personnel and procedures
Delivering a warm welcome to all walk-in customers quickly and as proficiently as possible, by coordinating with employees and customers.
المهارات
Minimum Qualifications and Knowledge: High school and above
Minimum Experience: 1 year of experience as a Receptionist.
Job-Specific Skills:
Fair English communication skills
Excellent telephone manners
Proactive, hardworking, motivated approach
An understanding of IT systems would be advantageous
Arabic is an added advantage.
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة المحاسبة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي إدارية
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 1
منطقة الإقامة الإمارات العربية المتحدة
الجنسية الإمارات العربية المتحدة
https://www.bayt.com/ar/uae/jobs/uae-national-receptionist-automall-dubai-4405177/
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