APPLICATIONS SUPPORT and DEVELOPMENT
Provide quality support and functional expertise to the end-user in Gulf Countries
Challenge and Verify priority and severity for the support requests, ensuring the proper focus and sequencing of the activities in the functional area
Proper classification of coming requests with clear results communication to the business
Maintain action log for the opened issues in the area of responsibility, agree and communicate to the business clear due dates and plan for resolution
Knowledge sharing
Provision of technical and user documentation for system procedures/business processes
Reporting Project statuses and Support/Maintenance activities to Regional GAM, and Business stakeholders
Re-enforce a team culture of excellent customer service with an emphasis on consistent communication with the business
CHANGE and PROJECT MANAGEMENT
Providing knowledgeable support to the business initiatives in SD/FI/CO areas according to the best practice aligned with the Group ones
Facilitate requirements definition with business, perform analysis proposing possible alternatives
Functional/technical specification design ,test plan and validation for ongoing projects/changes
Ensuring solution compliance with local regulations, audit requirements, legal standards
Coordination of Local and Group IT initiatives in functional area in Gulf Countries with engagement of Key Users
Delivering trainings and documentation on implemented solutions/functionality to the end-users
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