Job Purpose
The main responsibility for the Applications Support Specialist resource is to provide necessary technical support relating to various applications and system-level software. Also to ensure the compliant with technical standards.
Key results accountabilities
Owning the change management process from initiation of change to analysis, implementation and rollout
Maintain contracts and Licenses against applications and their vendors
Coordinate with technical and business staff to troubleshoot major system issues and make sure resolving all issues
Assess and approve standard and non-standard software requests made by staff based on business requirements.
Perform other responsibilities associated with this position as appropriate.
Skills List requirements
Ability to Diagnose Problems
Quickly learn new technologies,
Team player,
Virtual working capabilities,
Willingness to explore new technologies
Attention to Detail
Communication skills
Communication and working relationship
Internal: All agencies and sectors
External: Technology Vendor
Knowledge, skills and experience
Bachelor degree in information technology or any similar degree from a globally leading University, 5 years of experience or above in IT, which the last 3 years are assigned and executed similar duties
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