Job Description
Fortinet is growing and we are expanding our EMEA technical support teams in our Prague Technical Assistance Center, we are looking for strong technical Customer Success Managers at a senior level. We require candidates with the ability to identify issues and develop solutions in a timely manner; security experts to work with customers to re-engineer the defense of their systems, identify ongoing attacks in new customer environments and operationalize the FortiEDR platform through process and technology integration and training
The position requires team player with strong verbal and written communication skills who follow a structured approach for designing, developing, and implementing security solutions. Verbal communication skills include the ability to speak clearly and persuasively, to listen carefully to ensure full understanding of the situation, and to respond well to questions when dealing with both positive and negative situations. All positions also require the ability to write clearly to provide full information as well as to understand and interpret written information.
• Helping customers implement and tune the FortiEDR platform
• Training customer stakeholder groups on relevant best practices
• Helping customers integrate FortiEDR into existing processes and technologies in their environments
• Assisting customers in handling initial findings including ongoing attacks on customer systems, pre-existing and new malware infections, and potentially unwanted programs.
• Analysis and technical investigation of reported problems with the FortiEDR product
Skills and Attributes Requirements:
• Strong understanding of Windows, OSX and Linux operating systems and malware techniques and trends
• Ability to plan, develop and execute solution deployments
• Outstanding communications skills, both oral and written
• Experience working with diverse professional clientele with varying skill levels and technical experience/competency
• Flexible and adaptable self-starter with strong relationship-building and time management skills
• Collaborative and team-oriented attitude
• Takes initiative and approaches all tasks and projects proactively
• The ability to work independently with substantial latitude while maintaining focus on achieving optimal customer outcomes
• Strong experience in scripting languages such as Python and PowerShell
• Strong troubleshooting and problem solving skills
Educational and Experience Requirements:
• Ten years or more of previous experience as a security solutions architect or security consultant including significant focus on implementing and managing endpoint security
• Bachelor s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience
• Advanced knowledge of English (written and spoken), other languages are an advantage
https://www.naukrigulf.com/technical-customer-success-manager-jobs-in-dubai-uae-in-fortinet-10-to-12-years-n-cd-10000403-jid-130721500501
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