الوصف الوظيفي
About the Role
You are responsible for optimizing sales, profitability and development of the Home Furnishing Business (HFB) to strengthen IKEA’s position as the “Top of the Mind” home furnishing store in the local market. Your responsibility includes leading showroom co workers, providing support and developing them in order to create a strong and vital daily commercial drive in the showroom while ensuring the presence of the proven IKEA retail system (Tasks of the IKEA store).
Key Specific Accountabilities:
Operational
Together with the Logistics department, you ensure that sales forecasts of all products in your HFB are adapted to the sales pattern so that the ordering process of goods leads to a healthy stock situation
Phase in and out range continuously during the year
Secure that all products in your HFB are displayed according to the merchandising basics (clean, available on picking location, priced and well maintained) during all opening hours
Commercial
Ensure that the store is in shape as new and has a strong commercial basics level in the Home furnishing business (HFB) during all opening hours
Together with the Com & In team, you secure that the IKEA store provides a commercial range presentation in the home furnishing business and that customers perceive IKEA as a competent home furnishing specialist
Focus on Commercial awareness by using and implementing the Commercial Strategy lay out on the sales floor involving the commercial group
Customers
Achieve the customer satisfaction goals set by the furniture Sales Manager for your area (measured by IKEA Brand Capital and CSI)
Ensure that Showroom area is properly staffed with trained and qualified co workers during all opening hours
People Management and Development
Manage the selection, training and development programs for new co-workers
Participate in the recruitment and selection of the sales co-workers when vacancies arise
Ensure working methods, basic action routines and range information are understood and carried out in order to achieve objectives
Motivate the sales staff towards achievement of work objectives. Support the team to achieve their objectives by ensuring they understand the company business plan and objectives.
Be Train the Trainer for the department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S;trainings
Act as Payroll administrator and be a super user for the Staff Management System and generate the schedules using the system. Monitor attendance of the sales co-workers and monitor sickness and other absences levels.
Provide the Showroom Sales Manager with feedback and their recommendations during the Probationary period reviews and annually reviews for the staff in the customer service department.
Coach, communicate and co-ordinate junior members in the team in order to ensure the best possible Customer Service to the customer.
المهارات
About You
You are a passionate and dynamic person ready for bigger scope of responsibility. You want to lead, inspire and build a strong team. You want to create a better life for many individuals at their homes.
What’s more, we believe that you have the following knowledge, capabilities and motivation:
Live and share the IKEA values every day
Post Graduate Certification
4 – 5 years Retail managerial experience, preferably in IKEA (bedroom or living room)
Experience of working in a fast-paced and commercial environment.
Good written and verbal English
Computer literate
Good Understanding of Business & Finance
Strong leadership and team management skills
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة المحاسبة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي المبيعات
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 4
منطقة الإقامة الإمارات العربية المتحدة
https://www.bayt.com/ar/uae/jobs/shopkeeper-showroom-ikea-dubai-festival-city-dubai-4351591/
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