Customer Relations Group Leader | IKEA | Dubai Festival City | Dubai

الوصف الوظيفي
About the role

You are responsible for the management, and administration of all tasks that been assigned by the Home Delivery Manager in order to ensure flexibility in the department and meet customer expectation regarding the process of delivering the products and assembling them in short period.

Key Specific Accountabilities:

Operations

Assisting the Home Delivery Manager in controlling and managing the execution of pre-determined tasks within the home delivery department.
Ensuring that the stocks available in the warehouse are sufficient to meet the delivery and assembly requirements.
Preparing appropriate plans and schedules in order to meet Deliver and Assembly needs.
Assisting the home delivery manager in preparing the annual budget for delivery/ assembly needs and goods flow based on the projected annual sales targets provided.
Maintaining the KPI reports and preparing an action plan for those areas of concerns.
Preparing the daily delivery and assembly schedule based on the previous day’s sales and backlog.

People Management and Development

Motivating the home delivery staff towards achievement of work objectives. Support the home delivery team to achieve their objectives by ensuring they understand the company business plan and objectives.
Be Train the Trainer for the HD department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S;trainings.
Support the home delivery manager in managing the team by participating with their recommendations during the Probationary period reviews and annually reviews.
Monitor attendance of the home delivery co-workers and monitor sickness and other absences levels.

Financial

Act as Payroll administrator and be a super user for the Staff Management System and generate the schedules using the system.

المهارات
About you

You are a strong leader who can lead by example. You have the ability to bring out the best in co-workers and to motivate them. You have an eagerness and passion to want to help customers. You are emphatic and able to solve problems with customer centric solutions. You are capable of planning ahead for business eventualities and unforeseen circumstances.

What’s more, we believe that you have the following knowledge, capabilities and motivation:

Live and share the IKEA values every day
Post Graduate
4 years Home Delivery management experience, retail preferred
Strong mediation and counselling skills
Strategic, analytical and tactical abilities
Deep knowledge of local laws and regulations concerning the labour market
Ability to acquire and analyse local market demographics as well as economic and labour market conditions
Computer literate

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة المحاسبة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 4
منطقة الإقامة الإمارات العربية المتحدة

https://www.bayt.com/ar/uae/jobs/customer-relations-group-leader-ikea-dubai-festival-city-dubai-4351590/