Provides IT support, training, and orientation for new technology users
Offers troubleshooting, support, and repair when IT equipment or networks malfunction
Provides phone, live chat, or in-person support, depending on the organisation’s scope
Asks directed questions regarding equipment and networks to assess IT issues
Follows scripts to provide effective and well-tested support
Walks clients through solutions to solve problems and directs questions to supervisors or specialists when necessary
Demonstrates great customer service skills, listens carefully, and exercises patience
Documents daily tasks, training, and support sessions to inform the department and organisation better regarding IT support needs
Maintains records of hardware and software inventory
Assists with maintaining information security through controlled hardware or software installation and staff education
Works with a team of installation, network, security,
and support specialists.sales marketing and customer services
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