To provide day-to-day Technical Support to customers by maintaining their systems, investigating and tracking all issues, along with testing and deployment of software changes and new releases.
An ongoing commitment to customer satisfaction by meeting their requirements proactively and ensuring all SLA commitments are met.
Skills and Experiences
• Bachelor of Science Degree in Computer Science, Electrical Engineering, Computer Engineering, or a similar technical field will be highly regarded
• Certified in Network and Security certifications(CCNA, CCNP, JNCP)
• Certified in Redhat Linux administration and management
• Certified with VMware Professional (VCP)
• Minimum 4-5 Years solid experience in technical hands on support roles:
o Handling Network and Security domain
o Experience in VMware Administration and Management
o Experience in Redhat Linux
o Knowledge on Microsoft SQL
o Supporting Installations, Administration and Management of databases, including clustered servers
o Supporting large systems with many users
o Supporting Administration & Management of VMware Environments
o Supporting a mixed Windows and Linux Environment – Administration & Management
o Utilising Business Intelligence Skills – essentially QlikSense
o Supporting Java based applications
• Hands-on knowledge of Network administration skills are advantageous
• Ability to understand and support issues related Telecom equipments (In-built mobile terminal devices).
• A ability to interpret Technical architecture of infrastructure services
• Expertise in creating maintenance or deployment scripts in both Windows and Linux will be highly desirable
• Expertise in VMware configuration and maintenance, particularly ESX Server and View would be highly desirable
• Experience following ITIL processes for Incident management and Change & Release management
• Possess the ability to adapt to the various internal procedures of a client while still adhering to company procedures and policies
• Ability to develop and comprehend concepts and learn new skills quickly and thoroughly
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