Service Engineer

الوصف الوظيفي
Duties & Responsibilities:

1. Abide with ABB HSE and Integrity regulations with zero tolerance.

2. Ensures compliance with Group health, safety and environmental directives, and ensures instructions and regulations are implemented well within the team (including subcontractors), while monitoring and reporting progress and results. Assesses risks and safety hazards and implements actions to ensure people and equipment safety. .

3. Contributes to higher customer satisfaction by ensuring high complex Service work according to customer expectations. Interacts with customer to provide customized solutions. Creates and maintains excellent relationship with customers and molds their needs. Creates new sales opportunities and takes influence in convincing the client for the complete service portfolio.

4. Performs medium to high complex Service tasks like installation, commissioning, maintenance, upgrades and retrofits, repair independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service etc.).

5. Perform remote and on-site service activities for MODR and/or systems in accordance with customer requirements. Ensure timely, cost-effective solutions in accordance with standard processes, procedures, and safety guidelines.

6. Diagnoses technical problems, determines corrective actions, and repairs MODR systems via remote or on-site service.

7. Assesses technical issues to determine if on-site assistance is
required. Performs all on- site activities in accordance with ABB
procedures and safety requirements.

8. Solves hardware and software functional compatibility issues and problems found during service intervention and replaces faulty hardware or software items involved.

9. Provides assistance via service calls during and after hours as necessary. Performs remote service assistance using remote connection and diagnostics tools.

10. Obtains acknowledgement from the customer regarding the
completed tasks and detailed activities performed to solve the customer problem.

11. Acts as the project technical leader in the service project by
analyzing the project requirements and clarifying the project scope.

12. Ensures the coordination of the other internal and external
technicians and assigns them specific tasks related to service
needs.

13. Keeps management informed of service missions/projects
progress and any problems that arise (technical issues, manpower,
contractual delays, etc.).

14. Ensures the planning and execution of assigned service activities carried out in house and on site, and monitors progress and long-
term delivery.

15. Ensures maintenance service project execution with respect to the
agreed terms of schedule, quality, cost, margin, and customer
satisfaction.

16. Ensures quality of services delivery in line with allocated cost and
man hours.

17. Build up trustworthy relationship with customers to triggers new
service opportunities for the sale team to peruse.

18. Trigger service sales opportunities to the sales team.

19. Technical support during offering when requested.

20. Attend to tasks assigned by Service operations Manager or
Service Manager.

21. Ensure completion of certification or development plans prepared.

22. Fruitful and professional communication with customers.

Dimensions

- Direct Reports: NA
- Indirect Reports: N/A
- Internal Clients: Service Sales, Internal Divisions / BUs.
- External Clients: MODR Customers.
- Annual Budget: To support the BU/BL to achieve its set annual service budget figures via best in class service delivery and abides with BU Service Strategy and Directions.

Challenges

- Protect RMDR IB Via Professional Service Delivery.
- Ensures customer loyalty and satisfaction.
- Service delivery on time and on quality in line with ABB best in class service guidelines.
- Response to customer emergency and urgent requests.
- Cover white spots.
- Continuous Development.
- Being a tool to catalyze service business development.
- Trigger new business opportunities.

المهارات
Knowledge:

- In depth hands on experience in drives field service.
- Solid background about Industry Applications.
- Good knowledge about customers’ service culture and challenges.
- Knowledge of ABB core values, organization and different cultures globally,
regionally or on country level helps a lot in understanding company policies
and procedures will be a plus.

Education:

- Degree in Electrical Engineering.

Prior Work Experience:

- Minimum 5-8 years of experience in technical drives service.
- Industry background

Language Proficiency:

Fluency in both spoken & written English & Arabic language is a plus.
Problem Solving:

- The job holder will be responsible for solving customers technical and operation problems delivering ABB services
- Carry regular investigation with Customer to identify the optimum approach & recommend the preferred technical services avoiding productions losses or unplanned SD/Stoppages.
- Offering ROI/Payback of service.
- Cross BU/PG Collaboration.
- Team work to conclude actions to resolve service issues.
- ABB VFD service experience preferred, ( ACS 800,880, 550 etc, and MV
drives ACS 1000,2000,5000,6000 etc.

Planning Ahead:

- Ability to develop ahead plan for assigned service tasks.
- Long-term Plan for service missions.
- Coordination with customer for service delivery.
- Performance Review on regular basis against plans.
- Decision Making in favor of actions realignment to achieve targets.

Innovation:

- Optimum use of tools, personnel & available company resources.
- Ability to improve the utilization factor.
- Work in tandem with LBU Sales teams to develop new service opportunities.
- Ability to establish new approaches and procedures to improve service
delivery.
- Ability to be proactive in expecting any problems and anticipating any risks
that might jeopardize BU Service Strategy.
- Put on Place back-up plans to mitigate risks & solve any problems.

Skills & Abilities:

- Effective communication internally within the organization & externally with
customers.
- Results orientation and dedication.
- Ownership.
- Computer skills in Microsoft office (mainly Word, excel & power point).
- Team work / spirit.
- Ability to Learn and work hard for certification and development.
- Work under pressure for long durations with maximum / effective output.
- Time management.
- Ability to effectively transfer know-how & develop technical capabilities.

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة الصناعات الثقيلة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الهندسة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 5 الحد الأقصى: 8
الشهادة بكالوريوس/ دبلوم عالي

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/uae/jobs/service-engineer-4145456/