Job Description and Requirements
JOB DESCRIPTION
Job Title:
HOUSEKEEPING MANAGER
Department:
HOUSEKEEPING
Division:
OPERATIONS
Reports To:
HOTEL GENERAL MANAGER
Subordinates:
(if applicable)
ASST. HOUSEKEEPING MANAGER
HOUSEKEEPING SUPERVISOR
HOUSEKEEPING COORDINATOR/TAILOR
SR. / ROOM ATTENDANT
JOB SUMMARY
Manager, direct and oversee all hotel Housekeeping/ Laundry functions, cleaning, guest supplies, linen equipment, work orders to Engineering department. Controls cost and expenses related to Housekeeping to ensure that the set budget is monitored and optimized. The Housekeeping Manager is responsible for planning, organizing, and developing of the overall operation of the housekeeping department in accordance with guidelines along with assuring the highest degree of quality guest care is maintained at all times. Responsible for staffing, scheduling, training and development of staff.
Main Duties and Responsibilities
Ensure that all staff in the Housekeeping department knows and understands safety procedures and effective reporting is maintained.
Manages the cleanliness, maintenance and the general appearance of guest rooms and public areas as well as other areas designated (front/back) of the house and sees that all Housekeeping personnel are carrying out the duties assigned to them, as per standards of the company. Plans and controls his/her department.
Close co-ordination between Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding regular and especially irregular guest requests.
To maintain the standards of quality and service and facilities in all departments over which he/she has responsibility and authority. He/she is responsible for the overall smooth and economical running of the Housekeeping department.
Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
Assisting the management in supervising and implementing the Operational Standards as well as the Hotel’s internal rules and regulations.
Ensures the overall cleanliness of the hotel, including accurate scheduling of periodical cleaning plans, etc.
Informs himself constantly about new cleaning machinery, cleaning chemicals and cleaning procedures arising on the market.
Manages compliance to hotel rules and regulations and exercises disciplinary measures as needed.
A hands on approach with strong leadership skills and the ability to successfully train, guide and mentor staff.
Ensuring appropriate chemical safety and Occupational Health & Safety standards and practices are maintained.
Monitor labor costs and productivity output according to occupancy levels.
Excellent attention to detail with high levels of successful communication.
Excellent time management skills.
Excellent grooming and personal presentation.
Formulating and maintaining a rotating roster.
Have experience in conflict resolution and the willingness to use initiative and assist in solving problems and guest complaints.
Have the ability to work well under pressure.
Have the ability to manage multiple tasks and think outside the square.
Conducts regular hotel housekeeping inspections.
Controls, requests and purchases all supplies related to Housekeeping and Laundry as well as the linen and uniforms for all other departments.
Controls inventories and costs of linen, guest and cleaning supplies, controls housekeeping equipment.
Keeps records of linen inventory, uniforms and other applicable items.
Manages and controls Lost and Found Works closely with the Front Office and Engineering department to ensure best possible service to maintain flow of clean rooms for re-sale, responsible for checking VIP rooms. Involves in annual budget.
Promotes teamwork within the department as well as a sense of fairness.
Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
Checks regularly the night shift for cleaning.
If outside contractors are involved, regular checks about work performance should be scheduled (e.g. window cleaning, laundry contractors, room cleaning, etc.).
Assists the management in the selection of rooms for partial and complete renovation. Maintains rooms condition records.
Co-ordinates for stripping all project rooms, co-coordinating of furnishings, and completion on time of contractors work to satisfaction of hotel. Setting up and cleaning rooms ready for re-sale.
To regularly inspect guest rooms, VIP rooms and corridors, lobby, public toilets, etc. to ensure proper maintenance and cleanliness.
To effectively handle all guest complaints concerning the Housekeeping, taking corrective action to prevent recurrence and convert the guest into a repeat customer.
Co-ordinates proper actions with other departments, informs General Manager.
Ensures all housekeeping staff is thoroughly familiar with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur.
Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the department in conjunction with the HR.
Maintains a monthly overview of vacation- and public holiday balance of all his/her staff and delivers a monthly consolidated summary to the HR Executive or Group HR Manager.
Is familiar with all related company documentation and especially with the relevant Operations Manuals for his/her field of responsibility.
Ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.
Assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
Ensure that all employees provide a courteous and professional service at all times.
Assist in the training of the employees ensuring that they the necessary skills to perform their duties with the maximum efficiency
Carry out any other reasonable duties and responsibilities as assigned.
Undertake duties of the Duty Manager as dictated by Hotel’s Duty Managers Roster.
Attends all training sessions as scheduled.
Establish effective employee relations, maintains the highest level of professionalism, ethic and attitude towards all hotels guest, clients and employees.
Committed to energy consumption.
Committed to promote of saving water consumption.
Committed to promote waste management.
JOB ACCOUNTABILITIES
Ensures all staff has a safe environment within which to work and ensures all staff adopts safe working habits.
.Ensures that the correct standards and methods of service are maintained as stated in the Department’s Operation Manual.
Ensure that the Department’s Operational Budget is strictly adhered to and that all costs are strictly controlled.
Ensure that all employees have a complete understanding of and adhere to the Hotel Employee Rules and Regulations.
KEY PERFORMANCE INDICATORS (KPIs)
Minimize Guest Complains up to __%
Minimize linen wastage up to __%
Staff turnover up to __%
COMMUNICATION & WORKING RELATIONSHIPS
External:
VIP Guests
Guests
External Laundry
Housekeeping Contractors
Internal :
Hotel General Manager
All Housekeeping Staff
Front Office Staff
Food & Beverage Staff
Human Resources
Finance
Engineering
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.akhtaboot.com/en/uae/jobs/dubai/126514-Housekeeping-Manager-at-Alkhoory-Hotels
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