Customer Service Manager
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الوصف الوظيفي Take customer orders accurately and process promptly. Manage daily pro-calls (sales, assets collection, courtesy calls). Maintain accurate records of customer information and discussions. Utilize and maximize customer satisfaction measuring tool (ie. Voice of Customer) to provide solutions and enhance customer experience. Support Sales department by providing a comprehensive framework to monitor and improve customer experience throughout the active cycle. Ensure continuous improvement by implementing methodologies such as lean, customer journey mapping, improving policies and procedures to ensure minimum waste and standard work is in place with balanced load amongst team members. Lead and manage the customer service team. المهارات With 3 - 5 years experience as Customer Service Manager Excellent customer service skills and mindset Excellent verbal and written communication skills Strong conflict management, problem solving and resolution skills Strong planning and organisational skills Collaborative and team oriented Digital savvy and efficiency in detailing customer interaction and reports. Excellent presentation skills Telesales and pro-calls experience, an advantage Application will be accepted until 01 August 2019. Please be informed that only qualified candidates will be contacted. Thank you! |
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