Job Description and Requirements
RESPONSIBILITIES
Actively monitoring orders placed via Deliveroo up to completion.
Answering inbound calls from customers, riders, and restaurants.
Proactively liaising with riders and restaurants to ensure orders run smoothly.
Providing feedback to relevant departments to help improve our customer experience.
Investigating and resolving customer complaints and queries.
Responding to customer issues via email and phone.
REQUIREMENTS
Excellent written and spoken English and Arabic
A genuine passion for providing the highest level of customer service.
Ability to use multiple systems and multitask in a fast paced environment.
Able to effectively communicate to a wide range of people via telephone or email.
Ability to quickly assess a situation and problem solve to point of resolution.
Must be able to work evenings, weekends and late nights.
BENEFITS
Free food and LOTS of it
Annual return flight
Access to Deliveroo Plus (no delivery fee on all orders)
Subsidized gym membership
An extremely fun team to work alongside!
An abundance of great online learning courses delivered by global universities
The opportunity to grow within a fast paced progressive organization.
Team Thursday lunches from our amazing restaurant partners and regular tasting sessions.
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.akhtaboot.com/en/uae/jobs/dubai/116846-Customer-Care-Representative—Arabic-and-English—at-Deliveroo
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