The Customer Service Officer is responsible to handle customers and provide them with efficient customer service by phone/email/in-person.
Key Areas of Responsibilities:
Provide help and advice to customers about company products and services;
Communicate courteously with customers by telephone, email, letter and face to face.
Investigate and solve customers’ problems whilst working closely with the Customer relations manager.
Responsible to keep accurate records of discussions or correspondence with customers.
Learn about organization’s products, promotions or services and keeps up to date with changes.
Responsible for collecting money paid by customers and update the money collection schedule.
Coordinate with the internal stake-holders for clients’ appointments.
Professional Requirements:
At least 3 years’ experience in Customer Service.
Excellent communication skills.
Interpersonal Requirements:
Good MS Office skills.
Good verbal and written communication skills
Ability to act on own initiative and handle stress well.
Excellent grooming/appearance at all times.
Sociable with an open personality that fits the brand image.
Commitment to developing and maintaining a premium brand.
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.akhtaboot.com/en/uae/jobs/dubai/116022-Customer-Service-Officer-at-Mac-Group
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