IT Helpdesk Specialist
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الوصف الوظيفي · Exceptional telephone and email support to users from all offices globally. · Handling the variety of walk-in requests to the Service Desk in a professional manner. · On-site deskside support for the UAE offices · Excellent incident management; progressing and monitoring through to resolution. · Audio visual support - meeting room set up and video conferencing support · Working towards individual and team targets. · Imaging, installation and setup of PC equipment · Support of HP printers / MFP devices · Setup and support of mobile devices · Create support documentation and knowledge articles for use by the IS team and the business. · Involvement in ad hoc projects · Required to join the out-of-hours rota completed on a rotational basis RequirementsTo be considered for this role, you need to meet the following criteria: - Have strong background in using the following application o Windows 7 o MS Office 2010 - 2016 including Word, Excel, Outlook, PowerPoint and Access o MS Internet Explorer - IE11 o Skype for Business o iManage Desksite / Filesite / Worksite 9 o InterAction relationship management system - web and windows client o Elite practice management system (Webview and Enterprise) o IntApp Time o IntApp Wallbuilder o Workshare 7/8/9 including Deltaview and Protect o Remote assistance technology eg. VNC o RSA - Familiar with the following hardware o iPhone‘s/iPad’s o Wyse Portable terminals o HP printers - Familiarity with the following associated technologies or platforms o VMWare Horizon o Windows 7 o Active Directory o Zero Client Technology - Samsung o Mitel IP Phones and Skype for Business o Video conferencing o Lifesize and WebEX video conferencing o Basic TCP/IP troubleshooting o Avaya network switches To view other vacancies we have, please visit our website - www.blackpearlconsult.com المهارات To be considered for this role, you need to meet the following criteria: - Have strong background in using the following application o Windows 7 o MS Office 2010 - 2016 including Word, Excel, Outlook, PowerPoint and Access o MS Internet Explorer - IE11 o Skype for Business o iManage Desksite / Filesite / Worksite 9 o InterAction relationship management system - web and windows client o Elite practice management system (Webview and Enterprise) o IntApp Time o IntApp Wallbuilder o Workshare 7/8/9 including Deltaview and Protect o Remote assistance technology eg. VNC o RSA - Familiar with the following hardware o iPhone‘s/iPad’s o Wyse Portable terminals o HP printers - Familiarity with the following associated technologies or platforms o VMWare Horizon o Windows 7 o Active Directory o Zero Client Technology - Samsung o Mitel IP Phones and Skype for Business o Video conferencing o Lifesize and WebEX video conferencing o Basic TCP/IP troubleshooting o Avaya network switches To view other vacancies we have, please visit our website - www.blackpearlconsult.com تفاصيل الوظيفة
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