الوصف الوظيفي
To provide day-to-day Technical Support to customers by maintaining their systems, investigating and tracking all issues, along with testing and deployment of software changes and new releases.
An ongoing commitment to customer satisfaction by meeting their requirements proactively and ensuring all SLA commitments are met.
المهارات
KEY RESPONSIBILITIES:
• Provide customer focused technical support for all installation, upgrading and maintenance activities
• Respond to customer Requirements/issues quickly and efficiently and ensure that SLAs are met
• Understand customer expectations and address their requirements to maintain customer satisfaction
• Proactively monitor and maintain customer systems to help meet contracted SLAs and up-time targets
• Ensure all Trapeze processes are followed and documentation is supplied accurately and on-time
• Proactively support the management team to achieve Trapeze ME goals and identify opportunities for improvements
• Communicate to both customers and colleagues in a professional, clear and respectful manner
• Undertake any other relevant task as required
DESIRED SKILLS AND EXPERIENCE
• Bachelor of Science Degree in Computer Science, Electrical Engineering, Computer Engineering, or a similar technical field will be highly regarded
• Certified with MS SQL Server administration
• Certified with VMware Professional (VCP)
• Minimum 4-5 Years solid experience in technical hands on support roles:
- Using Microsoft SQL
- Supporting Installations, Administration and Management of databases, including clustered servers
- Supporting large systems with many users
- Supporting Administration & Management of VMware Environments
- Supporting a mixed Windows and Linux Environment – Administration & Management
- Utilizing Business Intelligence Skills – essentially QlikSense
- Supporting Java based applications
• Hands-on knowledge of Network administration skills are advantageous
• Ability to understand and support issues related Telecom Equipments (In-built mobile terminal devices).
• A ability to interpret Technical architecture of infrastructure services
• Expertise in creating maintenance or deployment scripts in both Windows and Linux will be highly desirable
• Expertise in VMware configuration and maintenance, particularly ESX Server and View would be highly desirable
• Experience following ITIL processes for Incident management and Change & Release management
• Possess the ability to adapt to the various internal procedures of a client while still adhering to company procedures and policies
• Ability to develop and comprehend concepts and learn new skills quickly and thoroughly.
PERSONAL ATTRIBUTES
• Be able to self-manage time to work across multiple facets of the project and juggle multiple responsibilities at the same time to meet project deliverables
• Be able to work independently with little supervision and in teams depending on requirements
• Have strong problem solving and analytic capability with the ability to create innovative solutions
• Able to learn new skills and concepts quickly and thoroughly and able to understand and evaluate complex data models
• Have a consistent track record of delivery and excellent software engineering skills
• A strong customer based ‘can do’ mindset focused on understanding and addressing customer needs
• Be self-motivated and commitment – requirement to work unconventional hours during critical Requirements/Issues
• Effective oral and written communication skills
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة النقل
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري $3,000 - $4,000
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3 الحد الأقصى: 5
منطقة الإقامة الإمارات العربية المتحدة
الجنس ذكر
الشهادة بكالوريوس/ دبلوم عالي
التعليم
Electronics or Computer Science
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/uae/jobs/customer-support-engineer-3894868/
نسخة للطباعة 
ابلغ عن اعلان مخالف