الوصف الوظيفي
Planning, management and operation of medium to large events assigned, acting as principle interface between the client and ORGANIZATIONS’s internal departments by:
- Establishing effective relationships with clients, instilling the confidence necessary for repeat business
- Encouraging a high level of customer service awareness from all customer/public facing staff.
- Taking ownership of allocated events, acting as principle point of contact, effectively meeting organiser and visitor needs, answering queries, monitoring the performance of service providers and effectively dealing with complaints.
- Establishing effective relationships with external agencies as required, maintaining excellent communications at all times with other members of the Planning & Operations team and service departments.
Preparing the event requirements through the Event Plan for each allocated event, detailing client product and service orders and other requirements, as discussed in pre-planning meetings, as well as essential event information in order to ensure that all orders are communicated clearly and accurately to the client and ORGANIZATIONS internal departments.
Forecasting service delivery costs and maintaining an event budget to track costs and ancillary revenue. Key objective to keep costs to a minimum and maximize revenue where possible. Promoting and demonstrating a sense of cost management throughout the event life cycle. Identifying up-selling opportunities for all services offered by the organization, that are available at an event. Understanding the products, services and benefits offered by on-site facilities, e.g. hotels, restaurants, etc. and promoting, the use of all of these amenities in order to assist in reaching required budgets.
Responsible for the financial closure of an event. Reconciling the event service orders directly after the event and providing Finance with the means to raise the final invoice in order to comply with the established Service Level Agreement.
Producing Management Information on each event and comprehensive understanding and reporting practice of key indicators of an event (including floor plan bookings, understanding of profit of an organizer, visitor registration patterns, final visitor count / Exhibitors’ lists, protocol information).
Demonstrating an understanding of what makes a successful event and how the various customers involved will evaluate the success of an event (Organiser, exhibitors, visitors, delegates, internal customers and suppliers) in order to maintain high customer satisfaction.
Undertaking presentations and site tours in a knowledgeable and professional manner in order to showcase the Venue, assist with the sales process, and secure customers.
المهارات
Must have a graduate degree in related field.
Must have experience in planning and operations from the events, exhibitions or hospitality industry.
Must have excellent communication skills in Arabic and English.
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة الترفيه; الضيافة/السياحة/السفر
طبيعة عمل الشركة غير محدد
الدور الوظيفي المبيعات
نوع التوظيف دوام كامل
الراتب الشهري $7,000 - $8,000
عدد الوظائف الشاغرة غير محدد
الرقم المرجعي للوظيفة JB3858551
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3
منطقة الإقامة الإمارات العربية المتحدة
الجنسية الإمارات العربية المتحدة
https://www.bayt.com/ar/uae/jobs/planning-and-operations-manager-3858551/
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