Helpdesk Support Engineer (UAE Residents Only)
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الوصف الوظيفي Provide help desk support and resolve problems to the end user’s satisfaction Monitor and respond quickly and effectively to requests received through the IT help desk Monitor Service Desk for tickets assigned to the line and process first-in first-out based on priority Modify configurations, utilities, software default settings, etc. for the local workstation Assist with on boarding of new users Report issues to the Service Desk for escalation Responsible for Help-desk support/Dealing with various Customer issues Track of Service Tickets on Service Desk Responsible for Operating on Active Directory Maintain various data-bases of the IT/Communication Department Basic trouble-shooting of IT/Communication issues on & off - sites Responsible for maintenance of Documentation of IT/Communications Department Qualification Excellent experience in diagnosing and solving computer related problems (hardware, software, applications) Excellent experience in installing, supporting and troubleshooting Windows Microsoft Office latest releases Excellent client configuration of networking and Microsoft Outlook Experience in remote control tools المهارات Any IT /Computer/Technology Bachelor’s Degree Graduate Experience: Minimum 2 years of IT support experience Certifications: Generic & Specific Skills: Excellent documentation skills Able to handle multi task U.A.E. Residents only with Transferable visa All Applicants should be compliant with all above required criteria in regards to accountability, qualifications, educational qualifications, experience and other general working conditions Budgeted Salary is non-negotiable – 6,000/- AED
https://www.bayt.com/ar/uae/jobs/helpdesk-support-engineer-uae-residents-only-3843403/ |
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