Careline Nutrition Advisor

الوصف الوظيفي
Job Description
MAIN PURPOSE OF JOB
To provide Abbott Nutrition consumers with relevant nutrition and child care advice – relevant to Pregnancy, Breastfeeding, Infants and Toddlers. The information is communicated via phone in both English and Arabic, allowing the consumer to make the best informed nutritional choice for their child and to build brand recognition and loyalty.
BUSINESS CONTEXT & KEY CHALLENGES
• Grow our consumer CRM database through consumer communication and relationship management
• Develop the on-ground capabilities of our promoters through training and support
• Manage and own the consumer communication touch points, developing new ideas to create engaging contact and ongoing consumer relationships
• Assist marketing teams in developing key consumer content to be used on all digital channels
• Keep brand marketing teams informed of any changes in consumer queries
• Continued excellence in responses to our consumers in terms of professionalism and timeliness
Responsibilities

Using proficient product knowledge to support consumers

Deliver safe and reliable consumer service and product oriented support

Act on training and coaching to ensure up to date product and system knowledge is maintained to meet our expected quality standards and set operational targets

Build and accurately maintain our consumer database

Data Entry of consumer information, communications, or complaints

Analysis of data and reporting

Ensure on or above-target compliance with call quality standards

Manage time effectively by prioritizing calls, follow-up and administrative tasks to achieve team and individual Key Performance Indicators (KPI)

Demonstrate empathy, patience and resilience while safely assisting customers

Effectively communicate with consumers either verbally or written (i.e. Phone, Email) following respective company guidelines within the agreed timelines

Respond to consumer queries in line with WHO guideline

Capture and handle consumer complaints based on the defined timelines

Accurately and consistently document consumer feedback

Education
Relevant Work Experience: 1 year’ experience in a pediatric related field preferably in baby food products, child-care based experience
Years of Experience
1-3
المهارات
Required Skills and Qualifications

Experience and strong knowledge of pregnancy, Breastfeeding and motherhood.

Excellent nutritional knowledge and functional knowledge of early life nutrition

Ability to articulate Abbott product benefits as requested in line with company guidelines and WHO code

Excellent communication skills.

Able to deliver this knowledge in consumer-friendly responses to inquiries.

Good computer skills.

Language Skills: Excellent written communication and spoken English and Arabic

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة التسويق
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي استشارات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
الرقم المرجعي للوظيفة JB3843364
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 1 الحد الأقصى: 3

https://www.bayt.com/ar/uae/jobs/careline-nutrition-advisor-3843364/