الوصف الوظيفي
The primary role of the restaurant support is to manage IT operations at restaurant level. He will be responsible to identify any IT related problem and to highlight it to the concerned person in MIS Department. He will also be responsible to assist in any upgrade or IT related training in the restaurant.
Duties & Responsibilities:
• Assist in installation and configuration process in the restaurants (e.g. POS system, back office computers, printers, etc.)
• Highlight technical problems and diagnosis of the same
• Configure and install operating systems and make appropriate changes in the network as needed
• Install new software as needed and set up new user accounts for employees
• Request for new hardware as directed
• Onsite tech support and operating system and hardware/software diagnostics as directed
• After-hours follow up/actions also a requirement as needed
• Analyze computer hardware problems, rectify them, servicing and replacing parts when necessary
• Act as the middleman between user and MIS team
• Utilize the agreed SLAs with the vendors in taking the IT services and report any breaches
• Servicing and maintaining computer related equipment such as printers, projectors, web cameras and scanners (add POS, back office computers, printers, etc.)
المهارات
Skills/Qualifications:
• Valid UAE driving license
• Bachelor’s degree in Computer Science/B.Tech (Telecommunication)
• One-year certification in Computer Science or related field or equivalent job experience
• Must have a certificate in Windows Operating System and any Virtualization platform
• Knowledge in MS SQL
• New store opening or new business set-up experience
Experience Year/Area:
• At least one-year experience in a similar support role
• At least one-year experience with hardware repair and troubleshooting problems with PCs or retail POS terminals
• At least one-year of hands-on networking experience (LAN/WAN deployment)
• Familiarity with POS software (Aloha)
• POS hardware familiarity and knowledge of retail POS environments (IBM, Radiant, Symbol)
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة المطاعم/الخدمات الغذائية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
الرقم المرجعي للوظيفة JB3829640
المرشح المفضل
المستوى المهني مبتدئ
عدد سنوات الخبرة الحد الأدنى: 1 الحد الأقصى: 2
الشهادة بكالوريوس/ دبلوم عالي
العمر الحد الأدنى: 22 الحد الأقصى: 32
https://www.bayt.com/ar/uae/jobs/it-field-support-3829640/
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